Privacy policy

This privacy policy applies to tenuteleano.com owned and operated by Leano Agriresort. This privacy policy describes how we collect and use information, including personal data, which you provide on our website: tenuteleano.com. The policy also describes the choices you have regarding the use of your personal information, how you can access and modify it.

Data collection

    The personal information we collect includes:
  • Your first and last name, e-mail address, telephone number and home address;
  • Your credit card details (card type and number, name on card, expiry date and CVC code);
  • Information about your stays, including arrival and departure dates, special requests and your preferences on services (preference on rooms, services or other);
  • Information you provide about your marketing preferences or when participating in surveys, contests or promotional offers;
  • You can also choose what personal information you wish to provide to us. If you choose not to provide certain details, however, this may affect some of your transactions.


Purposes of collection

    We use your personal information for the following purposes:
  • Bookings: we use your personal data to complete and manage your online booking.
  • Customer support: we use your personal data to provide you with customer support
  • Reviews: We may use your contact details to invite you by email to leave a review after your stay. This can help other travellers choose their ideal accommodation. If you submit a review, it may be published on our site.
  • Marketing activities: We also use your information for marketing activities, as permitted by law. When we use your personal information for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services, or offers we think will be of interest to you, we will include an unsubscribe link, which you can use if you do not want to receive such messages in the future.
  • Other communications: There may be other occasions when we will contact you by email, post, telephone or text message, depending on the contact details you have provided to us. We may contact you for the following reasons:
  • We may need to respond to or deal with a request you have made.
  • If you have not completed an online booking, we may send you an email inviting you to complete the booking. We believe this is a useful additional service that allows you to move forward with a booking without having to search for accommodation again or re-enter your booking details.
  • When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with our site. We believe this additional service is as useful to you as it is to us, as it allows us to improve our site based on your feedback.
  • Statistics, improvements and research. We use personal information to conduct research and analysis and may engage a third party to do so. We may share the results of such research, including with third parties, on an anonymous and aggregate basis. We use your personal information for statistical purposes, to improve our services, to enhance your user experience and to increase the functionality and quality of our online travel services.
  • Security, fraud detection and prevention: We use information, including personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We may use personal information for risk assessment and security purposes, for example, through user authentication. For these purposes, personal information may be shared with third parties, such as law enforcement agencies or outside consultants, in accordance with applicable law.
  • Legal and Compliance Purposes: In some cases, we may use the information you provide (including personal information) to manage and resolve legal disputes or litigation, for government investigations and compliance audits, or to enforce contracts or comply with law enforcement requests, as required by law.

If we use automated means to process personal data that produce legal effects or have a significant effect on you, we will implement measures necessary to safeguard your rights and freedoms, including the right to obtain human intervention.


Legal principles

For purposes A and B, we rely on the performance of a contract: the use of your data may be necessary in order for us to perform the contract you have with us. For example, if you use our services to make an online booking, we will use your data to perform our obligation to complete and manage the booking under the contract between us.


For C-H purposes, we rely on legitimate interests: we use your information for our own legitimate interests, for example, to provide you with the most appropriate content on our site, emails and newsletters, in order to improve and promote our products, services and content on the site. We may also use your information for administrative, legal or fraud detection purposes. When we use personal data for our legitimate interests, we will always balance your rights and interests regarding the protection of your personal data against our rights and interests.

With regard to the H-purpose, we also rely, where possible, on our obligation to comply with applicable law.

Where necessary and in accordance with applicable law, we will obtain your consent before processing your personal information for direct marketing purposes.

 

Where necessary and in accordance with applicable law, we will ask for your consent, which you can withdraw at any time by contacting us at the addresses mentioned at the end of this policy.

If you do not wish to consent to the processing of your data in the manner described in purposes C-F, but there is no system in place to override your consent (e.g. via your browser settings), please contact resortleano@gmail.com as far as possible.

Data sharing

Booking.com: We cooperate with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereinafter Booking.com) to provide you with an online booking service. We provide the content of the website and the bookings are made with us, and the bookings are handled by Booking.com. The information you enter on this site will then be shared with Booking.con and its affiliates and may include your name, contact details, payment details, the names of guests travelling with you and any preferences expressed during the booking process.

To learn more about the group of companies that Booking.com is a part of, please visit About Booking.com.

 

Booking.com will send you a booking confirmation, an email prior to your arrival, and information about the area and our property. Booking.com also provides international customer support from its offices every day, 24 hours a day, in more than 20 languages. Sharing your information with Booking.com's global customer support team will allow them to respond to you if you need help. Booking.com may use your information for technical, analytical and marketing purposes as described in Booking.com's Privacy Policy. As such, your information may also be shared with other Booking Holdings Inc. companies for analytical purposes, to provide you with travel-related offers that may be of interest to you, and to provide you with a personalized service. If required by law, Booking.com will ask for your consent. If your information is transferred to a country outside of the European Economic Area, Booking.com will make contractual arrangements to ensure that your personal information is protected under European law. If you have any questions about Booking.com's processing of your personal data, please contact dataprotectionoffice@booking.com.

BookingSuite: Your personal information may be shared with BookingSuite B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands, the company that operates this website and the suite.booking.com website.

Other service providers: We use service companies to manage your data on our behalf. This management serves the purposes described in this policy, for example, handling payment for bookings and sending marketing material for analytical support purposes. These service providers are bound by confidentiality agreements and do not have permission to use your personal data for other purposes.

Competent authorities: We share personal data with law enforcement and other government authorities when required by law or when absolutely necessary for the detection, prevention or prosecution of fraud or crime.


International transfer of data

The transfer of personal data as described in this policy may involve the international transfer of information to countries whose data protection laws are not as detailed as those within the European Union. Where required by European law, we will only transfer personal data to entities that offer an adequate level of data protection. In these situations, we will make contractual arrangements to ensure that your personal data is protected in accordance with European standards. You can request a copy of these agreements using the contact details below.


Security

BookingSuite relies on procedures to prevent unauthorized access to and misuse of data. We use industry-standard systems and procedures to safeguard the personal information you provide to us. We also rely on security procedures and technical and physical restrictions to prevent access to and use of the personal data held on our servers. Only authorised personnel may access personal data in the course of their work.


Data retention

We will retain your personal data for as long as is necessary to provide the service, in accordance with applicable law, for the purpose of dealing with any disputes with any third parties and in any event for as long as is necessary for the performance of our business, including the detection and protection of fraud or other illegal activities. All personal information held will be subject to the provisions of this Privacy Policy. If you have any questions about specific data retention periods, please contact us using the contact details below.


Your choices and rights

We want you to have control over how we use your personal data. You can do this in the following ways:

you can ask us for a copy of the personal data we hold about you;

you can inform us of any changes to your personal data or ask us to correct any of the information we hold about you;

in specific situations, you can ask us to delete, block or limit the processing of the personal information we hold about you, or object to particular ways in which we are using your personal information; and

in specific situations, you may also ask us to send the personal information we hold about you to a third party.

Where we use your personal information with your consent, you may ask us to withdraw that consent at any time and in the manner provided by applicable law. In addition, where we process your personal information on the basis of legitimate interests or the public interest, you have the right to object at any time to the use of your personal information in the manner provided by law.

We rely on you to ensure that your personal data is complete, accurate and up to date. Please inform us promptly of any changes or inaccuracies in your personal information by contacting resortleano@gmail.com . We will handle your request in accordance with applicable law.


Questions or complaints

If you have any questions or concerns regarding the handling of your personal information or if you wish to exercise your rights under this policy, you may contact us via resortleano@gmail.com . You may also contact your local data protection authority with any questions or complaints.


Changes to the Policy

As our business is subject to change, this privacy policy may also change. If you would like to be kept informed of any changes to this policy, we encourage you to periodically visit this page to view any updates. If we make material changes or modifications that affect you (for example, when we begin processing your personal information for purposes other than those outlined above), we will contact you before we begin.